HIDE

Support

A question, a bug, an idea? Write to us: we answer within a few working days.

If something went wrong, tell us your iPhone model, your iOS version and what you did just before. Please don't attach videos or photos of other people.

Restore your Premium subscription

On a new iPhone or after reinstalling HIDE:

1. Make sure you are signed in with the Apple Account you used to subscribe.
2. Open HIDE and tap the crown on the main screen to open the Premium screen.
3. Tap Restore Purchases under the purchase button.

HIDE tells you whether an active subscription was found. You never need an account with us: the subscription belongs to your Apple Account.

Cancel your subscription

Subscriptions are managed by Apple, not in the app:

1. Open Settings on your iPhone and tap your name.
2. Tap Subscriptions, then HIDE.
3. Tap Cancel Subscription.

Cancel at least 24 hours before the current period ends to avoid the next renewal. Premium stays active until the end of the period you have already paid for. Deleting the app does not cancel the subscription.

Refunds

App Store purchases are refunded by Apple. Request a refund at reportaproblem.apple.com, signed in with the Apple Account you paid with.

Good to know

• Projects are not saved. A project lives only while it is open. Save the export to Photos or share it before you close the project.
• Check the face blur. HIDE blurs the faces it detects, and detection can miss a face. Watch your export before you share it.
• Your media stays on your iPhone. HIDE never uploads your videos or photos. See the Privacy Policy.